Credit Protection USA is seeking a Client Care Representative to act in the capacity of a client relations and customer success.
Join the growing team of Credit Protection USA / Credit Law Center, an advocate for consumer rights, as a member of our Client Care department. We are revolutionizing our industry and are looking for qualified candidates with positive energy and team spirit to contribute to our dynamic and fast-paced environment.
This is a customer service position with emphasis on call volume and attention to detail.
Why work for Credit Protection USA? Because we are innovators! Our technology, tools and business intelligence help dealers improve their customers buying power and we are first to the market with such product.
Credit Protection USA is uniquely passionate about what they do. Credit Protection USA offers an extensive benefits package for all of our full-time employees, including medical, dental, vision. We expect a lot from our people, but we give a lot in return.
Pay & Culture: Pay is an hourly rate. Culture is a laid back family culture.
Responsibilities:
- Must take Good Notes.
- Must posses great Customer Service Skills.
- Build and develop strong working relationships with customers.
- Work with clients and determine the proper action plan in regards to the repair process
- Must be a Team Player.
- Effectively manage time and activity.
- Quickbooks and Excel Experience is a plus.
- Need to be comfortable on a computer and be able to type.
- This is a Monday through Friday Job with no tolerance for tardiness or absenteeism.
- Data Entry using Credit Protection USA /Credit Law Center CRM
 Requirements
- Must be a quick learner
- Outstanding relationship management capabilities, interpersonal, and communication skills.
- Ability to articulate and communicate in an engaging manner.
- Exceptional listening skills, with the ability to detect problem/risks.
- Superior customer focused approach at all times.
- Capable of working in a team environment.
- Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, and a high level of detail.
- Proficiency in using Customer Relationship Management Systems.
- Computer literacy.
- Valid Drivers License
- High School diploma or GED.
